Privacy Policy

Ar-Rahmah (ART) Privacy Policy

At Ar-Rahmah Trust, we take your privacy seriously and are committed to protecting your privacy and complying with the principles of the General Data Protection Regulation (GDPR). We believe in processing your personal information fairly and transparently, and our Privacy Policies are proof of that. Here we outline how we collect and use any data you provide through our website or mailing list. We value your trust and want you to feel confident that we handle your data with the utmost care.


When you visit our website, small text files known as cookies are downloaded to your device. Ar-Rahmah Trust (ART) uses these cookies to better understand how visitors use our website and to ensure a seamless user experience. Also, we may collect information about your computer, such as your IP address, geographic location (if allowed), operating system, and browser type, for system administration purposes. Rest assured that the information collected through cookies is not personally identifiable. If you wish to control cookies, you can do so through the web browser settings. Find more information about this here.

Visitors to our Website

At Ar-Rahmah Trust (ART), we use Google Analytics to gather information about how visitors interact with our website. This information is collected in a way that does not identify individual visitors, and we do not make any attempts to discover the identities of those who visit our website.
If we collect personally identifiable information from you through our website, we will be clear about what data we are collecting and how we intend to use it. Depending on the services you use, we may collect your:

  • Name
  • Address ​
  • E-mail address
  • Telephone number ​
  • Gift Aid status
  • Encrypted credit card details in the form of a token ​
  • Details of your visits to our website and the resources that you access using cookies
  • General communication we may have with you ​
  • Marketing preferences
  • Relationships, including organisations and affiliations ​
  • Information on your social media profiles where you follow us
  • Data acquired by third parties. ​

We use the information you provide to build a profile of you and deliver our services. This includes marketing our appeals, updating you on our activities, processing your donations, and responding to your queries. We maintain appropriate policies, procedures, and security features to ensure your data is treated securely, protected from unauthorized access and use, and handled in accordance with this privacy policy.

Mailing List Sign-up

By signing up for our mailing list, you provide us with personal information that we use for various purposes. This includes informing you about events and activities you have shown interest in, verifying the accuracy of our records, and periodically checking if you are content with our services. We do not share or sell email lists to any other organizations or businesses.

Third-party Links

Our website may include links to third-party websites. Please note that these websites have their own privacy policies, and we are not responsible or liable for their policies. We recommend reviewing their privacy policy before sharing any personal information. Some of these websites may also use cookies or other tracking technologies to collect information about your activity on their site. We have no control over the data they collect or how they use it.

Access to Your Personal Information

You are entitled to access the personal information that we hold on you. Email your request to

Refund / Cancellation Policy

For donation refunds, please reach out to us using the contact information provided below. We will process your refund within 7 working days of receiving your request.

Get In Touch:

If you have any questions or concerns regarding our privacy policy or your personal data, please do not hesitate to contact us using the details below: Address: Ar-Rahmah Trust (ART) Office 2, 441 Coventry Road, Small Heath, Birmingham, B10 0TH

Phone: +44 (0) 121 771 2422
Mobile: +44 (0) 786 968 6806

We value your privacy and will make every effort to respond promptly to your inquiries and address any concerns you may have.